Return & Refund Policy

1. Overview

At Lunasjaya, we want your shopping experience to be comfortable and worry-free. If something does not meet your expectations, you may return it within 60 days of delivery for a full refund to your original payment method.

• 30-day return window
• 10-day refund processing time
• Zero return fees
• Zero restocking fees
• Zero processing fees
• Zero hidden charges

This policy works hand-in-hand with our Shipping Policy.

2. Return Eligibility

To qualify for a return, items must be:

• Returned within 60 days of delivery
• Unused, unworn, unwashed
• Free from stains, odors, or damage not caused by transit
• With all original tags attached
• In original packaging
• Accompanied by proof of purchase

Items Automatically Eligible for Return

• Wrong item received
• Damaged upon arrival
• Manufacturing defects
• Incorrect sizing caused by production

Customer Choice Returns (No-fault): Allowed with no penalty.

3. Return Fees

We do not charge any fees for returns:

• No return fees
• No restocking fees
• No handling fees
• No refund processing fees
• No label fees

4. How to Start a Return

To initiate a return, please email us at: support@egeadglobal.com

Include:

• Your full name
• Order number
• Reason for return
• Photos or video if the item is damaged or incorrect

Our support team responds within 24 hours (Monday–Saturday, 8:00 AM – 7:00 PM EST). You will receive return approval, a prepaid return label (if applicable), and packaging/shipping instructions.

5. Return Timeline

6. Refund Details

Refund Method: Original payment method only.

Full Refunds Include

• 100% product cost

Non-Refundable

• Original shipping fee (if applicable)
• Shipping upgrades (if any)

7. Exchanges

To exchange an item:

• Start a return for the original item
• Place a new order for the replacement item

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Send photos or video of the item
• Provide your order number
• Describe the issue

9. Non-Returnable Items

We cannot accept returns for:

• Heavily worn, washed, or altered items
• Items without tags or packaging
• Items with strong odors
• Misused items
• Final-sale items clearly marked as non-returnable

10. Lost or Missing Refunds

If your refund is missing:

• Check your bank account
• Contact your card provider
• Allow 2–5 more business days for processing
• Email us if needed: support@egeadglobal.com

11. Our Commitment to Customers

• Fair and flexible return windows
• No-fee returns
• Fast processing
• Clear communication
• Dedicated support

12. Contact Information