Order & Payment Policy

At Lunasjaya, we aim to provide a smooth and trustworthy checkout experience. This Order & Payment Policy explains the payment methods we accept, how payments are processed, and the measures we take to protect your financial and personal information.

This policy applies to all purchases made through lunasjaya.com. By placing an order, you agree to the terms outlined below.

1. Accepted Payment Methods

Lunasjaya supports a variety of secure online payment options. Availability may depend on your location, device, and payment provider.

All checkout pages are encrypted using TLS technology to protect your data during transmission.

2. Payment Authorization & Order Processing

2.1 Payment Authorization

When you place an order, your payment method may be authorized for the total order amount. This authorization ensures sufficient funds and may appear as a temporary hold.

2.2 When You Are Charged

Payments are typically captured immediately after your order is successfully submitted. Orders placed before 5:00 PM EST (Monday–Friday) begin processing the same business day.

2.3 Billing Information Accuracy

You are responsible for providing accurate billing details. Incorrect information may result in payment failure or order cancellation.

3. Payment Security

• TLS-encrypted checkout pages
• Secure third-party payment gateways
• Fraud detection and transaction monitoring
• No storage of full card numbers on our servers

4. Third-Party Payment Processors

Payments are processed by trusted third-party providers such as PayPal and Stripe, depending on the payment method selected. These providers handle payment data in accordance with their own privacy and security policies.

5. Pricing, Fees & Currency

• Currency: Prices are displayed in USD unless otherwise stated.
• Taxes: Calculated at checkout based on your shipping address.
• Fees: Lunasjaya does not charge additional payment processing fees.
• Currency conversion: Your bank or provider may apply conversion fees.

5.1. Promotional & Subscription Packages

Any promotional, discounted, or subscription-based package offered by Lunasjaya will remain valid for the duration stated at the time of purchase, unless earlier terminated in accordance with this policy.

To use promotional or subscription packages, you must have:

• Active internet access
• A compatible device supported by our platform
• A valid and accepted payment method on file

A “Payment Method” refers to a current, valid, and accepted payment option, which may be updated from time to time and may include payments processed through your account or a third-party provider.

Unless you cancel before the applicable billing date, you authorize Lunasjaya to automatically charge the recurring or renewal fee for the next billing cycle to your selected payment method.

You may cancel or modify your package at any time before the renewal date to avoid future charges. Details regarding cancellation are provided in the Refunds & Returns section below.

6. Declined or Failed Payments

Payments may be declined for reasons including insufficient funds, incorrect details, bank restrictions, or automated fraud prevention checks.

7. Refunds & Returns

Approved refunds are issued to the original payment method in accordance with our Return & Refund Policy. Processing times may vary depending on your provider.

8. Unauthorized Transactions

If you believe a transaction was unauthorized, contact us immediately and notify your payment provider so we can assist with the investigation.

9. Order Verification

To protect our customers, Lunasjaya may request additional verification or delay shipment for orders flagged as high risk.

10. Data Sharing & Retention

To fulfill your order, we may share necessary information (such as name, address, and order details) with manufacturing partners, logistics providers, and tracking services.

Order and payment records may be retained for a period required by applicable accounting and tax regulations.

11. Contact Information