Shipping Policy

Welcome to Lunasjaya, your go-to shop for stylish and comfortable clothing essentials. This Shipping Policy explains how we process orders, the shipping options available, and what to expect after placing an order with us.

1. Overview

We prioritize timely delivery and clear communication. Each order is carefully processed and shipped through trusted carriers.

• Flat-rate U.S. shipping: $6.99
• Order cut-off time: 5:00 PM EST, Monday–Friday
• Handling time: 1–2 business days
• Transit time: 2–6 business days
• Total estimated delivery: 3–8 business days
• Customer support: Monday–Saturday, 8:00 AM – 7:00 PM EST

2. Shipping Rates and Timeframes

We use a simple flat-rate fee for all U.S. orders. Delivery estimates apply to orders placed before the daily cut-off time.

3. Handling Time & Order Processing

Orders are processed within 1–2 business days, which includes verification, quality checks, packaging, and labeling.

During processing we ensure:

• Correct items and sizes
• Product quality inspection
• Secure and protective packaging

4. Order Cut-Off Time

For same-day processing, the daily cut-off time is 5:00 PM EST, Monday–Friday. Orders placed on weekends or holidays will be processed the next business day.

5. Transit & Delivery Time

Transit time begins once the package is handed to the carrier. Typical delivery takes 2–6 business days.

We ship with:

• USPS
• UPS
• FedEx

Delays may occur during severe weather, holidays, or peak seasons.

6. Tracking Information

Once your order has shipped, you will receive an email with a tracking number, tracking link, and estimated arrival. Please note tracking may take up to 24 hours to activate.

7. Delivery Attempts & Carrier Issues

Depending on location, carriers may leave packages at your door, mailbox, parcel locker, or office. If delivery cannot be completed, carriers may attempt redelivery or hold the package for pickup.

For delivery issues, please email: support@rabbioz.com.

8. Shipping Restrictions

We currently deliver to:

• All U.S. states
• Alaska & Hawaii
• U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands)
• APO/FPO military addresses

Note: Some oversized packages may not ship to P.O. Boxes.

9. Incorrect Shipping Information

Please ensure your address is entered correctly during checkout. Incorrect addresses may result in rerouting or return-to-sender.

• Email us immediately with the correct details.
• If the order hasn’t shipped, we will update it.
• If the order has already shipped, we cannot make any changes.

10. Lost, Damaged, or Stolen Packages

• Lost Packages: An order is considered lost if tracking stops updating or the carrier confirms non-delivery.
• Damaged Packages: If your item arrives damaged, email photos/videos to support@rabbioz.com.
• Stolen Packages: If marked “Delivered” but missing, check with neighbors and contact the carrier for GPS confirmation.

11. Split Shipments

Some orders may ship in multiple packages due to inventory or packaging needs. There will be no additional shipping fees for split shipments, and you may receive multiple tracking numbers.

12. Customer Support

13. Why Our Shipping System Works for You

• Transparent flat-rate pricing
• Fast handling times
• Reliable carriers
• Detailed tracking
• Secure packaging
• Responsive support

14. Updates to This Policy

This Shipping Policy may be updated periodically. Any changes will be posted with a revised “Last Updated” date.