Order Changes, Cancellations, Returns & Refunds Policy

Last Updated: October 7, 2025

At Lunasjaya, we stand behind the quality of our products and want you to shop with confidence. If something isn’t right with your order, we’ll work to make it right.

Order Changes & Cancellations

Please review your order carefully before checkout — especially size, color, and quantity.

• Cancellations: You may cancel within 24 hours of purchase. A 10% cancellation fee applies.
• If your order has already been processed or shipped, cancellation may not be possible.
• To request a cancellation, email support@lunasjaya.com with your order number.

Exchanges

We currently do not offer direct exchanges for incorrect selections (e.g., wrong size or color).

• You may cancel your order within 24 hours and place a new one.
• Need help choosing the right fit? Our support team is happy to assist before purchase.

Returns & Refunds

We accept return requests within 120 days of delivery. After this period, all sales are final.

Eligible returns:

• Item arrived damaged or defective
• Wrong product received
• Product differs significantly from description

Not eligible for return:

• Used, washed, or altered items
• Minor cosmetic flaws (e.g., loose threads)
• Missing original tags or packaging
• Damage not caused by Lunasjaya

How to Request a Refund

Email support@lunasjaya.com with:

• Your order number
• Photos or videos of the issue
• Proof of purchase
• Shipping receipt (if applicable)

Important: Do not return any items without prior approval. Unauthorized returns will not be processed.

Refund Processing

Refunds are issued within 7 business days after we receive and inspect your return.

• You’ll receive an email confirmation once processed.
• Refunds include original shipping charges.
• If your refund hasn’t appeared within 10–15 business days, please contact your payment provider.

Important Notes

• Return window: 120 days from delivery
• Customers are responsible for return shipping costs (unless support@lunasjaya.com is at fault)
• Lunasjaya is not responsible for loss or damage during return transit

Questions or Concerns?

We’re here to help!
Email: support@lunasjaya.com
Hours: 8:00 AM – 7:00PM (EST) (Monday – Saturday)
Lunasjaya LLC
address

Thank you for shopping with Lunasjaya — we truly appreciate your trust.